Vespa Piaggio / Genuine Scooters / SYM Lance / Suzuki / Yamaha / Honda / BMW
Return & Exchange Policy
Always remember to perform a spray-out or color check before painting your bike!! This cannot be over emphasized enough!
A sprayout will eliminate any application or color problems before you spend time and money to paint your vehicle. If you have used the paint and have encountered a problem, please contact us ScooterPaint.com immediately to diagnose the the issue over the phone.
If we cannot remedy the problem, we will arrange an inspection of the problem. This usually consists of sending the paint and a part to us to check the color.
ScooterPaint is dedicated to customer satisfaction. We rarely have to exchange our paint or have our paint returned, but occasionally situations arise where it is necessary. Most Paint related issues can be solved before the paint is every applied to the actual piece being refinished.
ScooterPaint is not responsible for the paint that has been applied to a vehicle that does not match.
Since every order is made when the order is placed, we do have a 15% restocking charge on the original dollar amount of the paint. This restocking charge applies to any order that has not been opened or altered in any way. If the order has been opened, sprayed or used in any way we cannot give a refund, but we can exchange the paint if necessary.
ScooterPaint / ColorRite Shipping
To ensure that all products that leave our warehouse are of the absolute highest quality and all of our paints are made to order. We make every effort to ship within 3-5 days of receiving your order.
All pens are shipped by US Mail This is the most economical and quickest method for small shipments. Orders larger than touch up pens are shipped via FedEx or UPS. We have special shipping licenses with these companies for shipping paint and therefore cannot ship DHL, Airborne Express etc.
Your order will automatically be shipped out of the closest warehouse to you so it arrives at your door as quickly and efficiently as possible. Most places in the US are within 3-5 business days once shipped. Because many of our products are classified as "dangerous goods" we are not able to send Next-Day, 2nd-Day, 3-Day Air or other express shipping methods.
Please be aware that if you are ordering from a country outside of the US, that you are responsible for any applicable customs fees.
These are the conditions upon which returns/exchanges can be made.
1. No Returns/Exchanges after 30 days.
2. All returns must be sent to the ColorRite office located at 346 Grand Cypress Ave., #404, Palmdale, CA 93551
3. No boxes will be accepted without an RMA number. ScooterPaint will assign the RMA number to you on behalf of ColorRite.
4. We cannot accept any returns of any product that has been used with any product that has been used with any product other than genuine ColorRite products.
5. All returns must have a copy of the original invoice.